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Return Policy

If there is a problem with your order, please contact us immediately by emailing us at info@SarahOtt.com or by calling 504.208.4240.

Most items may be returned within 14 days of delivery for a full refund, less shipping.  Merchandise must be returned unused and in the original condition. This is determined on a case by case basis.  The exception to this is when the return is the result of a shipping error or the item arrives damaged.

To start the return process, call us at 504.208.4240 and we will provide you with detailed instructions on how to return your merchandise for a refund or exchange.

ALL RETURNS MUST BE PRE-APPROVED BY CONTACTING CUSTOMER SERVICE AT 504.208.4240